Cordex.de uses the law of distance. If the products do not meet your expectations, you can - if they are undamaged and unused - return them to us within 14 days to receive a replacement product or the amount possibly paid. Please email us, please include your order number and description of the problem.
Exchange / return:
Note: After receipt of payment, we will send the order to the delivery address by express transport.
It may take between 5 to 7 business days (maximum) to arrive.
Would you like to exchange the product for another product?
You will first be emailed or telephoned to confirm you have sufficient postage to send the product back to us. Include a copy of the invoice in the package and indicate which product you would like to exchange.
Before you decide to return them via email, telephone or via firstname.lastname@example.org, contact us first
Always stop a copy of the invoice in the package so our administration can easily solve it with you.
The cost of returning goods is always your responsibility.
If you return your order or part of your order you must allow seven days for the processing time to claim.